Refund policy

Thank you for purchasing from Nocturne Labs. We stand behind our products with a 90-day money-back guarantee, subject to the terms and conditions outlined below. By placing an order through NocturneLabs.store, you agree to be bound by this Refund and Return Policy.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee beginning on the date your order is delivered. If you are not satisfied with your purchase, you may request a refund within this 90-day period, provided all eligibility requirements below are met.

Eligibility Requirements

To qualify for a refund under our 90-day guarantee, you must meet all of the following conditions:

1. Minimum 30-Night Use Requirement
    You must have used the product consistently for a minimum of 30 consecutive nights before requesting a refund. Our products are designed to deliver results through consistent use over time, and we cannot process refund requests from customers who have not used the product for the required period as directed.
2. 90-Day Refund Window
    Your refund request must be submitted within 90 calendar days of the confirmed delivery date of your order. The delivery date will be determined by the carrier’s tracking information. Requests submitted after the 90-day period will not be eligible for a refund.
3. Contact Customer Support Before Returning
    You must contact our customer support team at info@nocturnelabs.store before sending any product back. Our support team will provide instructions and, where applicable, a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may not be processed.
4. Original Packaging
    The product must be returned in its original packaging. Products returned without their original packaging, or products damaged due to misuse, neglect, or improper storage, may not qualify for a refund.
5. One Refund Per Customer/Household
    Only one refund is permitted per customer, household, or shipping address. Repeat refund requests from the same customer, household, or shipping address may be denied.

Non-Refundable Items and Exclusions

The following are excluded from our refund policy:

* Original shipping costs and return shipping costs are non-refundable.
* Orders purchased during promotional sales, flash sales, or using discount codes exceeding 20% off may be considered final sale and may not be eligible for a refund.
* Bundle deals and multi-pack orders: A refund will only be issued when all items included in the bundle are returned in their original condition. Partial bundle returns are not accepted.
* Products showing signs of tampering, contamination, misuse, or damage not caused by Nocturne Labs or its shipping partners.
* Gift cards are non-refundable and non-transferable.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service when returning an item, as Nocturne Labs is not responsible for products that are lost or damaged while being returned.

Refunds will only be processed after the returned product has been received and inspected by our team.

Refund Processing

Once we receive and inspect your returned product, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, the refund will generally be processed to your original payment method within 7–10 business days. Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Approved refunds will be based on the eligible purchase amount, less any applicable shipping charges, restocking fees, or promotional discounts applied at checkout.

Restocking Fee

A restocking fee of up to 15% may be applied to eligible returned items at the discretion of Nocturne Labs. This fee may cover inspection, repackaging, handling, and processing costs associated with the return.

Exchanges

We do not currently offer direct product exchanges.

If you would like to exchange a product, you must first return the original product for a refund, subject to the terms and conditions of this policy, and then place a new order.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us at info@nocturnelabs.store within 7 calendar days of delivery.

Please include photographic evidence of the damage or defect along with your order details. After reviewing your claim, we may, at our discretion, provide a replacement or issue a full refund for the affected product.

Claims submitted after the 7-day period may be subject to the standard refund policy outlined above.

Chargebacks and Payment Disputes

We strongly encourage customers to contact us at info@nocturnelabs.store before initiating a chargeback or payment dispute with their bank, credit card company, or payment provider.

Our customer support team will make reasonable efforts to resolve legitimate concerns directly.

Nocturne Labs reserves the right to respond to and contest chargebacks that we reasonably believe are fraudulent, abusive, or submitted in bad faith.

Modifications to This Policy

Nocturne Labs reserves the right to modify, update, or revise this Refund and Return Policy at any time.

Any changes will be posted on NocturneLabs.store. The version of this policy applicable at the time of purchase will generally govern that order, subject to applicable consumer protection laws and regulations.

Contact Us

If you have any questions regarding this Refund Policy or would like to initiate a return, please contact:

Nocturne Labs
Email: info@nocturnelabs.store
Website: NocturneLabs.store