Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. During periods of high demand, promotions, or holidays, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

Our standard shipping generally takes approximately 8–15 business days from the date your order is shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, customs processing, weather conditions, holidays, and other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, shipping method, and order weight.

Any applicable shipping charges will be clearly displayed before you complete your purchase. From time to time, we may offer free shipping promotions, which will be subject to the specific terms and conditions stated at the time of the promotion.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier’s system.

International Shipping

We may offer shipping to selected international destinations.

Customers placing international orders are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by their country’s customs authorities.

Nocturne Labs is not responsible for delays caused by customs processing or other procedures imposed by local authorities. International orders may also take longer than the standard 8–15 business day delivery estimate.

Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order.

Nocturne Labs is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping costs required to reship the order.

Lost or Delayed Packages

If your package appears to be lost or has not arrived within 25 business days from the date of shipment, please contact us at info@nocturnelabs.store so that we can investigate the shipment with the carrier.

Please note that carrier investigations may take additional time to complete.

Damaged Packages

If your package arrives damaged, please contact us within 7 calendar days of delivery at info@nocturnelabs.store.

Please provide your order details along with clear photographic evidence of the damaged package and/or product. We will review the situation and work with you toward an appropriate resolution, which may include a replacement or refund at our discretion.

P.O. Boxes and APO/FPO Addresses

We may be able to ship orders to P.O. Boxes and APO/FPO addresses. However, delivery to these addresses may take longer than our standard estimated delivery timeframe.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team:

Nocturne Labs
Email: info@nocturnelabs.store
Website: NocturneLabs.store